Return Policy

Chambluet Return Policy

At Chambluet, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return and refund policy to ensure your shopping experience is enjoyable. Please read our return policy carefully:

1. Eligibility for Returns:

• You may request a return for items purchased directly from Chambluet within 14 days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Some items are not eligible for return unless they are damaged or defective upon arrival.

2. How to Initiate a Return:

• To initiate a return, please log in to your Chambluet account and navigate to your order history. Select the item(s) you wish to return and follow the instructions provided.
• If you checked out as a guest, please contact our customer support team at hello@chambluet.com to initiate your return.

3. Return Shipping:

• You are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.
• We recommend using a trackable shipping method to ensure that your return is received by us.
• If the return is due to our error (e.g., wrong item shipped, damaged or defective item), we will provide a prepaid return label.

4. Refund Process:

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• Refunds will be processed to the original payment method used for the purchase.
• Please allow few days for the refund to appear in your account, depending on your payment provider.

5. Exchanges:

• We do not offer direct exchanges at this time. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the item you want.

6. Exceptions:

• Personalized or custom-made items are not eligible for return or exchange unless they are damaged or defective.
• Gift cards are non-refundable and cannot be exchanged for cash.

7. Contact Us:

If you have any questions or need assistance with your return, please contact our customer support team at hello@chambluet.com. Our team is here to help you through the process and address any concerns you may have.

8. Changes to This Policy:

Chambluet reserves the right to update or modify this return policy at any time. Any changes will be posted on our website with the effective date.

By shopping with us, you agree to abide by the terms and conditions outlined in this return policy.

Thank you for choosing Chambluet! We appreciate your business.